Privacy Policy

Please agree to our Privacy Policy

Simple Privacy Policy

This website collects some personal data about users

Personal data collected

Navigation data, Cookie and IP: By Google

Personal Information: Email and Password, address, phone number and delivery address

By this website and Mailchimp

Use of the data

Analytics: By Google

Registration: By this website

Shipping: By this website

Mailing: By this website and Mailchimp

Who we share your data with

Data owner: Trudie Thorp (Trudie Moore) Sole trader.

This data is shared with third parties to improve our website; Google and Mailchimp

Further data collected

PayPal payment system

This website uses PayPal to process payments which collects your billing information and credit/ debit card. Refer to PayPal’s privacy policy for further information

How long we retain your data for

We will retain your data for the purpose of fulfilling your order and processing any future orders you make with us. This may be indefinitely or until we feel it is no longer needed, or until such time as you request your data is removed.

How to request access to your data or request for data to be removed

You have a legal right to access your data held by us and to ask for it to be removed. Please email trudie.thorp@gmail.com and we will fulfil all legal and reasonable requests.

Latest update – December 2019

View full Privacy Policy below

Full Privacy Policy

Information we collect and how we collect it

We respect your privacy and promise to use any information we hold about you in a safe and responsible way. By shopping with us, you are agreeing to our Privacy Policy, in particular, our use of your information, as outlined below.

We control information we have collected about you that is relevant to your account. This includes:

Your purchasing habits with us

To verify your identity and that you are least 18 years of age (we cannot sell any goods to you if you are below 18 years of age).

The information we gather on our site falls into two categories: (1) personal information you supply when you order, or provide your email address, and (2) tracking information collected as you navigate through our site. Personally identifiable information. To use certain features on our site, we ask you to become a registered user. When you do this, we collect personally identifiable information about you such as your name, mailing address, e-mail address, telephone number, user name and password. We may ask you for personal information when you place an order for products. We use this information to process your order, your request or to help improve our site. When personally identifiable information is collected, you will know because you will have to fill out a form.

Aggregate information. When you use our site, we may collect tracking information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, and pages visited on the site. None of this information identifies you personally; we collect it for aggregate reporting on site activity.

How we use your personal data

Marketing. We may contact you with promotions we think might interest you, as part of our market research, either by mail or email.

Third Party Marketing. The personal information you provide may also be used for the purposes of: identity verification, revenue collection, database verification and enhancement.

How long we retain your data for

How to request access to your data or request for data to be removed

You have a legal right to access your data held by us and to ask for it to be removed. Please email trudie.thorp@gmail.com and we will fulfil all legal and reasonable requests.

How you can correct your information

To update the information retained about you, please log in.

To protect your privacy and security, we will also verify your identity before granting access or making corrections.

If you want to review or amend your personal details, including your billing and delivery address, this can be reviewed within the My Account section of the website.

If you do not want us to use your information for third party marketing purposes, or if you wish to adjust any other preferences please contact us at the address detailed in the “how to contact us” section below. In selecting to opt out of third party activity we will ensure all channels of communication, post, email, telephone and SMS (text), are opted out.

Our email policies

We will ask for your email address and/or mobile telephone number so that we can send you an email confirming your order and so that we may send you additional marketing information through emails and SMS. If you currently receive eNewsletters and no longer wish to receive them, you can follow the ‘unsubscribe’ link located near the bottom of each newsletter.

All data is stored on a secure server located in the United States. Because Mailchimp certifies to the Privacy Shield framework, Mailchimp can lawfully receive EU data. for the purposes of email newsletter distribution. Under the terms of their Privacy Policy, they endeavour not to, under any circumstances, contact people on our lists, market to people on our lists, sell our lists, or share our lists with any other party, except as required by law or, regarding contacting, except in response to a complaint or other communication directly from an individual on one of our lists. If you would prefer that your data is not stored in this manner, you have the right to opt out from further communications at any point.

How to contact us

Address: Trudie Thorp, Studio 108C, Krowji, West Park Redruth Cornwall TR15 3AJ

Phone: +44 (0)7890 386554

Email: trudie.thorp@gmail.com

Cookies

What are cookies?

Cookies are small text files, which are sent by us to your computer or other device (e.g. mobile phone, tablet). Cookies enable us to track your current online experience, save your shopping bag and gather valuable anonymous marketing information on website use which allows us to constantly improve our service to you. Cookies cannot harm your computer and do not contain any personal or private information such as your name, address or payment information.

Users are able to set their browsers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. Enabling this last option means that online shopping is not possible and that users may not be able to take full advantage of the Trudie Moore site. Each browser is different; so check the ‘Help’ menu of your browser to learn how to change your cookie preferences.

How we use cookies

The Trudie Moore site uses cookies mostly to remember what you have added to your shopping bag. In order to make full use of the Trudie Moore site, including shopping online, your computer, tablet or mobile phone will need to accept cookies. The cookies we use do not store sensitive information such as your personal or payment details.

Sharing trudiemoore.co.uk site

If you ‘share’ trudiemoore.co.uk content with friends through social networks – such as Facebook and Instagram – you may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Google Analytics

The website analytics service provided by Google also uses cookies to help the website analyse how the site is used. The information generated by the cookie about your use of the Trudie Moore website will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

More information on deleting or controlling cookies is available at www.AboutCookies.org

Terms and Conditions

Trudie Thorp trading as Trudie Moore (“Trudie Moore”). Registered in England and Wales as a sole trader.

Trading address: Trudie Thorp, Studio 108C, Krowji, West Park Redruth Cornwall TR15 3AJ

VAT No. not applicable

By entering the Trudie Moore website you agree to abide by the Terms and Conditions of use. A placement of an order online indicates your acceptance of these Terms & Conditions.

Orders shall be accepted at our sole discretion but will normally be accepted if the goods that you order are available and your credit card is authorised for the transaction. Your card will be charged automatically when you place your order. If for any reason we are unable to fulfil your order, a full refund will be given.

The contract between us (Trudie Moore) and you (the customer) becomes binding when we send you an invoice (with your goods). You will own the goods once they have been delivered to the address specified and when we have received cleared payment for the goods in full. Until that time then we will retain title to the goods. We will contact you if there are any problems.

Prices quoted to you are the prices set at the time. If for any reason they are increased we will let you know by e-mail and inform you prior to processing your order. We will accept your order when we send you an invoice with your goods.

We do try to ensure the pictures of the goods on our website are accurate. However, there may be slight variations in colour and texture between the pictures and the goods themselves.

Shipping Information

UK Delivery Offer FREE DELIVERY ON ORDERS OVER £150

How to order

Please view collection and add the required items to your basket. All items are priced in £ British Pounds. Your credit card company will automatically convert the amount into your local currency once the sale has been completed.

Taxes

All prices quoted on this website are inclusive of UK taxes (VAT) at the current rate (20%). We automatically deduct UK VAT for orders being delivered outside of the European Community. Any customs and/or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them

Returns

If you are not 100% satisfied with your product we are happy to offer a full refund or exchange as long as the product is returned to us in immaculate condition with the original packaging within 14 days.

Please ensure that you return the goods to us in their original packaging with an adequate level of insurance to cover the cost if items arrive damaged in transit. Although your statutory rights as a consumer will not be affected, the goods are second hand without the packaging and we may not therefore be able to exchange them voluntarily. If you have received an item from Trudie Moore as a gift you may return it for an exchange only. Please obtain proof of postage, as we cannot accept responsibility for goods lost in transit.

Due to the nature of fine art being unique, it is not possible to supply a duplicate replacement for orders arriving damaged. Please ensure you check your delivery thoroughly on receipt before signing for it.

For the rest of the world, any customs duties, local sales taxes and handling charges are non refundable. We will be in touch as soon as we have received it back.

Trudie Thorp, Studio 121, Krowji, West Park Redruth Cornwall TR15 3GE

None of the above terms affect your statutory rights or your rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 when goods are faulty or incorrectly supplied. If you have any concerns please do not hesitate to contact us.

Exchanges

If you wish to exchange something in your order please contact us by email and we will gladly endeavour to help.

Shop safe

All credit card numbers are encrypted in the software when your order is placed online using 256 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website. If you would prefer, please feel free to give us a call to place your order over the phone.